Shipping Policy
At Snackbear, we strive to provide the best snacking experience possible. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for detailed information on returns, refunds, and exchanges.
Returns
Eligibility:
- Items must be unused, unopened, and in the same condition that you received them.
- Items must be in the original packaging.
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items:
- Perishable goods such as food items cannot be returned.
- Gift cards and promotional items are non-returnable.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Return Process
-
Initiate a Return:
- To initiate a return, please contact our customer service team at [your customer service email] with your order number and reason for return.
-
Return Authorization:
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
-
Shipping:
- Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. Snackbear is not responsible for items lost during return shipping.
- Include the RMA number and a copy of the original receipt in the package.
-
Ship returns to:
Snackbear Returns
[Your Return Address]
Refunds
Processing:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [your customer service email].
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your customer service email] with your order number and details of the product condition.