Privacy policy

Introduction

Snackbear (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
2. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [Note: we store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Shopify Pay, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]
4. Data from Social Networks: User information from social networking sites, such as [social media sites], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

1. Create and manage your account.
2. Process your transactions.
3. Provide you with customer support.
4. Send you a confirmation of your order.
5. Administer promotions, surveys, and other site features.
6. Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
7. Monitor and analyze usage and trends to improve your experience with the Site.
8. Improve our customer service.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

1. By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
2. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. The third-party services we use include Klaviyo, judge.me reviews, Shopify Pay, and Amazon MCF.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@snackbear.com